Privacy Policy

1. Who we are

Ask Freelancer ("we", "us", "our") is a digital studio based in Panipat, Haryana, India. We provide web development, design, video, and marketing services through our website at askfreelancer.com.

For privacy-related questions, email hello@askfreelancer.com.

2. Information we collect

We may collect the following information when you interact with our website:

• Contact details you submit — name, email, company, phone (if provided), and project details via contact, newsletter, or freelancer application forms.
• Ask AI chat messages and lead details (name, email) when you use our website assistant.
• Work Progress portal credentials (project ID and access password) for authenticated project tracking.
• Technical data such as browser type, device, IP address, and pages visited — collected automatically through standard server logs and analytics tools.
• Cookies and similar technologies used to keep the site functional and improve performance.

3. How we use your information

• Respond to enquiries, quotes, and project requests.
• Send newsletters or updates you have subscribed to (you can unsubscribe at any time).
• Review freelancer applications and communicate about opportunities.
• Operate the Ask AI assistant and follow up on leads you choose to share.
• Manage Work Progress projects for clients and freelancers.
• Improve our website, services, and user experience.
• Comply with legal obligations and protect against fraud or abuse.

4. How we share information

We do not sell your personal data. We may share information only with trusted service providers who help us run our business, such as:

• Email delivery services (e.g. Web3Forms) — form submissions are sent to our team inbox.
• Clerk — admin authentication for the Work Progress portal.
• Supabase — secure storage for Work Progress project data.
• Google (Gemini API) — to power Ask AI chat responses when you use that feature.
• Hosting and infrastructure providers that store and deliver our website.

5. Data retention

We keep form submissions and business correspondence for as long as needed to fulfil your request, manage an ongoing project, or meet legal and accounting requirements. You may ask us to delete your data where we are not required to retain it.

6. Security

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption, access controls on admin systems, and secure third-party services. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal exceptions.
• Withdraw consent for marketing communications.
• Lodge a complaint with a relevant data protection authority.

8. Cookies

Our website may use essential cookies for functionality and session management. Third-party services (such as Clerk for admin login) may set their own cookies. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

9. Third-party links

Our website may link to external sites (portfolio projects, social media, client websites). We are not responsible for the privacy practices of those third-party sites. Please review their policies separately.

10. Children's privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after updates means you accept the revised policy.

12. Contact

Email: hello@askfreelancer.com

Form submissions are processed and may be delivered to our operations inbox (yogeshmehta8950@gmail.com) for team follow-up.